Help & Support

Only a single unit of a specific SKU is ever sold inside one Indian PIN code — for a lifetime. Once it's bought or pre-booked in your PIN, that exact product is permanently locked and nobody else in your area can own it.

Every drop opens at 10:00 AM IST. Products move automatically from Upcoming to Live at launch time, subject to stock and your PIN's scarcity status.

The first person to add it to cart gets an exclusive 3-minute checkout window. Everyone else joins a FIFO hold queue with live position and countdown; if the holder doesn't pay in time, the piece passes to the next person.

A PIN change needs admin approval or a cooldown period. This prevents scarcity evasion and keeps the one-piece-per-zone guarantee honest.

We operate a No Return, Only Exchange policy. You must accept it before every payment, and the consent is timestamped against your order and policy version.

No. Cashback is credited to your wallet only on prepaid orders after payment success. COD orders are excluded.

Every sale generates a unique digital certificate with SKU, brand, order details, your PIN, a certificate number and a QR code confirming One PIN One Piece ownership — verifiable any time.

You get a unique referral link at registration and earn a lifetime commission on every purchase your first-level referrals make, credited to your wallet after payment confirmation.