Summaries of the terms, privacy practices, refund and cancellation rules, and shipping commitments that govern every 1stNlast purchase.
One verified account per phone number and device. Light KYC for customers; full GST/PAN KYC for dropshippers and distributors.
Your registered PIN is your commercial zone. Changes require admin approval or a cooldown to prevent scarcity evasion.
Once a SKU is purchased or pre-booked in a PIN, it is permanently unavailable to others in that PIN.
Bots, PIN spoofing, device farming and referral fraud lead to order cancellation and account action.
This page summarises the policy for readability. The complete legal text is CMS-managed and available on request at legal@1stnlast.in.
Phone, name, PIN and address, KYC documents where required, device fingerprint, and transaction records.
To enforce scarcity, verify identity, route fulfilment, issue GST invoices and prevent fraud.
Handled under the DPDP Act 2023 — access, correction and grievance redressal via our support channels.
WhatsApp promotions need opt-in; SMS follows DLT-registered templates with recorded consent.
Card and UPI credentials are handled by PCI-DSS compliant licensed gateways, never stored by us.
Immutable event logs for scarcity, wallet, stock and fund operations support dispute resolution.
| Scenario | Outcome |
|---|---|
| Change of mind after delivery | Not eligible for return; exchange only, per policy accepted at checkout |
| Damaged or defective on arrival | Exchange with evidence upload; disputes go through adjudication |
| Failed or duplicate payment | Refunded to source through the gateway with idempotent reconciliation |
| Cart hold expired before payment | No charge; piece passes to the next user in the FIFO queue |
| Pre-booking cancellation | Governed by the pre-booking refund terms shown at the time of booking |
| Cashback on COD | Not applicable — cashback is prepaid-only |
Exchange consent is captured before every payment with timestamp, user, order, IP/device and policy version. Checkout cannot proceed without it.
Paid orders route to the mapped district distributor by PIN serviceability; distributors only ever see paid orders.
Each parcel ships with the GST invoice and a QR digital certificate for the SKU and PIN.
Delivery addresses must fall inside a covered PIN cluster; uncovered districts show an Apply Now stockist option.
Indicative delivery windows are shown per PIN cluster at checkout and updated through Track Order.
In-app, push, SMS, email and WhatsApp notifications from Payment Received to Delivered.
Approved exchanges are collected and re-dispatched by the same district stockist.