Fulfilment starts after payment
Stockist routing
Paid orders route to the mapped district distributor by PIN serviceability; distributors only ever see paid orders.
Certified dispatch
Each parcel ships with the GST invoice and a QR digital certificate for the SKU and PIN.
Serviceability
Delivery addresses must fall inside a covered PIN cluster; uncovered districts show an Apply Now stockist option.
Timelines
Indicative delivery windows are shown per PIN cluster at checkout and updated through Track Order.
Status updates
In-app, push, SMS, email and WhatsApp notifications from Payment Received to Delivered.
Exchange logistics
Approved exchanges are collected and re-dispatched by the same district stockist.