Care hours: Mon–Sat · 9 AM–8 PM IST
Common questions
Browse by topic
Account & PIN
OTP sign-up, light KYC, device limits, and how PIN changes are approved.
Drops & Queue
Upcoming vs Live states, the 3-minute hold, FIFO queue position and ETA.
Payments & Wallet
UPI, cards, net banking, wallet redemption limits, refunds and retries.
Exchange Requests
How the No Return, Only Exchange policy works and what evidence to upload for damage claims.
Delivery & Stockists
District distributor fulfilment, serviceability by PIN and delivery timelines.
Certificates & Invoices
Downloading your GST invoice and verifying your digital certificate by number or QR.